Shipping

Delivery Information

At Vivtool, we are committed to delivering your orders safely and efficiently.

Free Delivery

We are pleased to offer FREE delivery on all orders with no minimum purchase required.

Delivery Time

Standard delivery: 3 working days

Orders are processed during business hours and dispatched as quickly as possible.

Delivery times are estimates and may vary due to public holidays, weather conditions, customs clearance, or other unforeseen circumstances.

Free Store Collection

We also offer FREE collection from our store.

Products are normally ready for collection within 2 working days after your order has been placed.

We will notify you when your order is ready to be collected. Please wait for confirmation before visiting the store.

Collection Address:

FLAT 2304, 23/F, HO KING, COMM CENTRE
2-16 FA YUEN STREET
MONG KOK, HONG KONG

Delivery Partners

To ensure reliable delivery, we work with trusted courier and logistics providers, including:

Hongkong Post
SF Express Hong Kong
Kerry Express Hong Kong
JDL Express (Hong Kong)

The courier selected for your order will depend on the delivery destination, package size, and operational requirements.

Order Tracking

Where available, a tracking number will be provided by email once your order has been dispatched, allowing you to monitor your shipment’s progress.

Delivery Address

Please ensure your shipping address and contact details are accurate when placing your order. Vivtool is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Contact Us

If you have any questions about your delivery or store collection, our customer support team is happy to assist.

Email: sales@vivtool.com

Phone: +19296071991